I am sometimes asked by dealers to train their receptionists. Although I will, (in order to keep the client happy), I always inform them that if they are unhappy with the receptionist they should put him/her in a position that does not involve dealing with the public. After all, how hard is it to answer the phone? Thank you for choosing _________, how may I direct your call, my pleasure, one moment please, etc. Maybe four or five word tracks and that's about it.
The receptionist position is very, very important. Imagine a money faucet coming into your store. If there is a problem the money stops flowing. You want to hire the best personality you can find, someone who has grace under pressure and can push buttons and take a message if needed. Personality cannot be trained, and the few word tracks that there are can fit on a 3x5 card. There's an old saying: hire personality, train skill. I recommend you hire the brightest person you can and give them a decent wage. They're worth it.
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